Incident Defensibility FAQ

Questions from operators who've been through escalated reviews — and know what it means when an incident has to hold up under scrutiny. If you don't see your question, contact us at dy@opscom.io

General

How OpsCom Is Different

Technical & Implementation

Use Cases

Security & Compliance

Pilot Program

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Incident Defensibility FAQ

General

Two witnesses, two stories. How do you handle that?

Do guards need to change how they file reports?

What if the reconstruction shows our guard was clearly wrong?

Does OpsCom replace legal counsel or witness testimony?

How OpsCom Is Different

Is OpsCom like TrackTik, Trackforce, or other guard management platforms?

Is OpsCom an incident reporting tool?

What exactly does OpsCom do?

Why not just review the footage myself?

When should I use OpsCom?

Technical & Implementation

What data do I need to provide?

Can I use OpsCom without CCTV footage?

Does OpsCom integrate with our existing systems?

How long does it take to get started?

Use Cases

What happens in a use of force investigation?

What if a client disputes an incident report?

Can OpsCom help with regulatory inquiries?

Security & Compliance

How is our incident data protected?

Is OpsCom GDPR compliant?

Pilot Program

How does the pilot program work?

What's the commitment after the pilot?

What is the Incident Run and how does the credit work?

Is there a satisfaction guarantee?

Can I cancel anytime?

What happens to our data if we cancel?

Is there a free trial?

Still have questions?