Privacy Policy
Last updated: April 4, 2026
1. Introduction
OpsCom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our incident reconstruction platform and services (the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically through your use of our Services.
2.1 Information You Provide
- Account Information: Name, email address, company name, job title, and contact information when you create an account or register for our Services.
- Payment Information: Billing address, payment method details, and other financial information collected through our payment processor.
- Incident Data: Information you upload, submit, or otherwise provide in connection with incident reconstruction services, including reports, CCTV footage references, witness statements, duty logs, and related documentation.
- Communications: Information you provide when you contact us for support, feedback, or inquiries.
2.2 Information Collected Automatically
- Usage Data: Information about your interactions with our Services, including features used, time spent, and navigation patterns.
- Device Information: Browser type, operating system, device identifiers, and similar technical information.
- Log Data: Server logs, access logs, and other diagnostic data collected when you use our platform.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services
- To process transactions and send related information
- To deliver incident reconstruction analysis and reports
- To communicate with you about our Services, updates, and security notices
- To respond to your comments, questions, and customer service requests
- To monitor and analyze usage patterns and trends
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and regulatory requirements
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you Services. We also retain your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our rights. Incident data that you upload to our platform is retained according to your account agreement and can be deleted upon request, subject to our data retention policies and legal requirements.
5. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our Services, processing payments, and delivering functionality.
- Business Transfers: If OpsCom is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose information if required to do so by law, regulation, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training on data protection practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to object to or restrict certain processing activities
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise these rights, please contact us at dy@opscom.io. We will respond to your request within the timeframe required by applicable law.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally approved mechanisms, in compliance with applicable data protection laws.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at dy@opscom.io so that we can take appropriate action to remove such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: